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RT Mobile

RT Mobile
  • #: 133260
  • Price: $5.99 In Apple Store
  • Category: Productivity
  • Updated: 2010-10-29
  • Current Version: 2.1.1
  • 2.1.1
  • Size: 0.70 MB
  • Language: English
  • Seller: Dustin Collins
  • Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 4.0 or later.
  • © 2010 Dustin Collins
  •  Add to Favorite apps

 

Description

RT Mobile is a Request Tracker 3.8.x Client for iPhone and iPod Touch.

This application was developed by an RT user for RT users. With RT Mobile you can access Request Tracker anywhere with a simple easy to use iOS interface.

-View all your RT at a Glance tickets.

-Take unowned tickets or Steal from other users.

-Comment to the team or Reply to the requestors.

-Include a photo taken from your built in camera or library.

-View and change Basics including Queue, Subject, Owner and more.

-View and change People.

-View and change Links and merge tickets.

-View supported files attached to tickets.

-View Resolved reports for "This Week", "This Month" and "This Year".

-Perform a Simple Search or go directly to a known ticket number.

-NOTES

-There are problems using RT Mobile with SelfService.

-There are problems using RT Mobile with Request Tracker 3.8.1

-External Authentication is now supported for a wide range of users. Some authentication methods may still have trouble.

-THIS APP WILL ONLY FUNCTION WITH ACCESS TO AN RT SERVER.

SUPPORT:

If you have any problems at all, please email me directly at

stregasgate@gmail.com

I will do everything I can to get you up and running.

For FAQ and help with setup please visit www.stregasgate.com

What's New in Version 2.1.1

This version significantly increases support for web based external authentication.

-New quick menu (Tap and hold a ticket).
(Options to be added soon)
Edit Subject
Merge Ticket
-Added more simple search shortcuts.
-New "Unsolved By Owner" report option.
-Ticket view now shows the ticket subject.
-Signatures are now an option in Settings.
-Minor bug fixes and adjustments.

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The information may be outdated (2011-04-14 22:23:35). For actual information go to iTunes

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